Shopify support services & store management

Your Shopify store needs more than a launch—it needs a team watching its back. Udundi provides ongoing Shopify support, maintenance, and expert store management so issues get resolved fast, your site stays healthy, and nothing gets in the way of revenue.

Shopify support you can actually rely on

Over a decade maintaining and improving Shopify stores for brands of every size. Our fully in-house team brings deep platform knowledge and a track record of keeping stores healthy—and growing.

Years of Shopify expertise

Client satisfaction rate

Custom Shopify themes built

Max retainer hours per month

When something breaks, every minute costs you money

A broken checkout, a slow page, a conflicting app update, a theme glitch after a Shopify platform change—these are not hypotheticals. They happen to every store, and they hit revenue immediately. The difference between a store that recovers in minutes and one that loses days of sales is having an expert team you can call. Udundi's support retainers give you exactly that: a senior, fully in-house Shopify team on call with the context of your store and the skills to act fast.

What our Shopify support covers

Ongoing maintenance retainer

A flexible monthly retainer gives you a dedicated block of senior Shopify hours to deploy across whatever your store needs most—code fixes, design tweaks, content updates, app configuration, or performance reviews. Retainers run from five to 100+ hours per month and adjust as your business evolves.

Flexible hour allocation across all service areas
Dedicated senior team with full store context
Transparent sprint planning and monthly reporting

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Bug fixes & quick edits

Not every task is a project. Broken layouts, misaligned sections, copy changes, pricing updates, image swaps—we handle small-but-urgent tasks quickly without the overhead of scoping a full engagement. Retainer clients get same-day turnaround on small fixes as standard.

Troubleshooting & diagnostics

Checkout errors, app conflicts, payment gateway failures, mystery 404s, theme corruption after an update—we diagnose root causes methodically and resolve them at the source, not just the symptom. We document findings so the same issue does not recur.

App management & integrations

Third-party apps cause more Shopify problems than almost anything else. We manage installs, updates, configuration, and conflicts across your entire app stack—and advise when a custom solution will serve you better than a recurring subscription.

Theme support & modifications

Need a new section, a layout adjustment, or a feature added to your existing theme? We work within your live theme or on a staging clone to deliver modifications cleanly—maintaining code quality and keeping your store update-safe.

Performance monitoring & speed optimization

Site speed is both a conversion factor and an SEO signal. We monitor Core Web Vitals and Lighthouse scores on an ongoing basis, identify regressions after app installs or theme changes, and implement targeted optimizations—image compression, script deferral, render-blocking removal—to keep your store fast as it grows.

Platform updates & compatibility

Shopify releases platform updates continuously. When Checkout Extensibility deadlines arrive, when API versions deprecate, or when a Shopify OS 2.0 migration becomes necessary, we manage the transition without downtime—so your store stays compliant and fully functional through every platform evolution.

Expert strategy & roadmap guidance

Support is not just reactive. Retainer clients get access to proactive strategic guidance—quarterly reviews of your store's conversion health, UX bottlenecks, SEO performance, and technical debt—so you always know what to prioritize next and why.

ADA compliance support

Ongoing accessibility compliance is a legal and brand obligation. We audit your store against WCAG standards, fix violations—colour contrast, keyboard navigation, screen-reader compatibility, alt text—and monitor for regressions introduced by theme changes or new content.

Analytics & tracking setup

Decisions require accurate data. We set up and maintain Google Analytics 4, Meta Pixel, TikTok Pixel, and custom event tracking so your attribution stack stays clean—catching tracking breaks before they corrupt campaign data and cost you budget.

How the support retainer works

No ticketing queues, no support tiers, no waiting for a junior developer to escalate. Here is how we run ongoing support engagements.

Onboard & get context

We start with a thorough store audit—code, apps, performance, and integrations—so our team understands your stack before we touch anything. You get a written summary of findings and a priority list for the first sprint.

Monthly sprints with full transparency

Each month we plan a sprint together—your priorities plus our proactive recommendations. Work is tracked, hours are logged against tasks, and you see exactly what was done and what it achieved. Nothing happens off-ticket.

Responsive escalation for urgent issues

When something goes wrong mid-month, retainer clients get priority response. We triage urgency, communicate an ETA, and resolve critical issues outside the normal sprint cadence—because a broken checkout cannot wait until the next planning meeting.

Shopify support questions, answered

What is the minimum retainer size?

Retainers start at five hours per month and go up to 100+ hours for brands with higher continuous workloads. The right size depends on your store's velocity and how actively you are building or experimenting. We will recommend a starting point based on your goals during the initial discovery call.

Can I use my retainer hours for services beyond maintenance?

Yes. Retainer hours are fully flexible across every Udundi service area—development, design, SEO, CRO, content, or strategy. If a month is light on bugs, those hours roll into proactive work like conversion improvements or SEO optimizations.

How fast do you respond to urgent issues?

Retainer clients receive priority escalation for critical issues such as checkout failures, payment errors, or complete page outages. Our team communicates an ETA within the same business day and aims to resolve blocking issues as rapidly as possible.

Do you work with stores using third-party or purchased themes?

Yes. We support stores built on any Shopify theme—custom, marketplace, or purchased. That said, we will be transparent if a theme's code quality is creating unnecessary maintenance overhead, and we can advise on whether a rebuild would reduce long-term costs.

Can you take over support for a store you did not originally build?

Absolutely. We onboard new stores with a thorough audit so we build a clear picture of the codebase, app stack, and any existing technical debt before we start making changes. Most teams find the handover takes one sprint to complete cleanly.

See what we've built for our clients

Doughy

Doughy is a vegan cookie dough brand with a vibrant visual identity. They came to us for a full website overhaul—including a Shopify migration from Wix, standout UX, and interactive custom features that brought their brand to life

Cozy Earth

Cozy Earth is a premium loungewear and bedding brand known for elevated comfort and sustainable materials. Since 2020, we have served as their full-service digital partner, guiding the brand through a period of explosive growth. What began as an urgent website rescue and relaunch evolved into a long-term partnership spanning Shopify development, CRO, UX/UI design, custom applications, mobile app development, and omni-channel marketing support.

Glow Luxury

Glow Luxury is a fast-growing luxury bag reseller with a highly engaged community. From the very beginning, we’ve partnered with their team to build the brand, from visual identity to a fully custom Shopify site tailored to their unique business model and evolving customer needs. With their loyal customer base, we’ve helped strategize new and unique ways to drive retention by leveraging Klaviyo.

View All Case Studies

Explore all of our Shopify development services

Ongoing support keeps your store healthy—but the right development partner makes it thrive. See our complete range of Shopify services from themes and apps to SEO and CRO.

View all Shopify development services →

Have a Project in Mind? Let's Talk.

Whether you're launching, migrating, or optimizing, our team delivers creative, conversion-focused solutions tailored to your brand.

Shopify support services & store management

Shopify support you can actually rely on

When something breaks, every minute costs you money