Udundi is a full-service eCommerce agency offering custom website development, UI/UX design, Shopify expert support, conversion rate optimization (CRO), and marketing & growth services. We specialize in Shopify development and migrations, but our broader expertise spans headless commerce, custom apps, SEO, email marketing, branding, and long-term retainer partnerships. Whether you need a single service or a comprehensive digital strategy, we customize our approach to fit your goals and budget.

Every engagement starts with a free discovery consultation where we understand your current situation, business goals, target audience, competitive landscape, and technical challenges. We ask detailed questions, listen carefully, and walk through potential solutions and timelines. After the discovery call, we provide a detailed scope document and project proposal. This process typically takes 5–7 business days. There's zero obligation — many clients find the discovery call alone clarifies what they actually need.

Project timelines vary based on scope. A custom Shopify store redesign typically takes 8–12 weeks. A platform migration from WooCommerce or another platform might take 6–16 weeks depending on complexity. A focused CRO engagement (audit, testing, and optimization) typically runs 8–12 weeks. A comprehensive brand redesign and custom site build can take 4–6 months. We're always upfront about timelines during discovery — no surprises or scope creep.

A full Shopify development project typically includes: discovery and strategy session, design mockups (Figma), custom theme development (Liquid/JavaScript), custom app development if needed, third-party integrations (payment gateways, analytics, email tools, etc.), performance optimization, ADA compliance implementation, content migration, testing and QA, and launch support. We also provide documentation for your team and post-launch support during the first 30 days. Additional services like SEO optimization or email marketing setup are available as add-ons.

Yes — post-launch support and ongoing development are core parts of Udundi's service offering. After your initial project, most clients transition into a monthly retainer for continuous development, maintenance, feature requests, Shopify updates, performance monitoring, bug fixes, and strategic optimization. Retainer clients get priority response times, a dedicated team, and the benefit of long-term partnership thinking. Many clients see that consistent, expert attention to their store drives compounding growth over time — which is why retainer engagements typically last for years.

Pricing varies based on project scope, complexity, and deliverables. We don't use cookie-cutter pricing — every project is custom-quoted based on your specific needs. A custom Shopify theme build might range from $15K–$40K+ depending on features. A CRO engagement typically ranges from $8K–$25K depending on scope and duration. Retainer services start at $3K–$5K per month depending on the level of ongoing support and development included. We provide transparent, detailed project proposals so you know exactly what you're paying for and what you'll get.

Results depend on your starting point and the scope of work, but here's what we typically see: CRO engagements average a 40% improvement in conversion rates. Shopify development projects typically drive an 18–25% average increase in sales. SEO services result in an average 160% increase in organic traffic within 6–12 months. These aren't guaranteed — they're based on our portfolio of work — but they reflect our systematic, data-driven approach to optimization. We measure everything, test continuously, and focus relentlessly on business impact.

Communication and transparency are foundational to our process. Every project has a dedicated project lead who is your primary point of contact. We provide regular sprint reviews, shared project dashboards, and same-day response times during active work. We're direct about timelines, proactive about surfacing issues before they become blockers, and committed to managing scope changes professionally. We schedule weekly check-ins during active development and provide end-of-week updates. You never have to chase us for status — we bring updates to you.